Privacy Policy

Effective Date: 01/10/2024

1. Purpose of this Policy

1.1 The purpose of this Privacy Policy is to let you know what kind of information Mi Health Services (ABN 36 678 815 622) and our Related Bodies Corporate (“Mi Health Services”, “we”, “us” and “our”) may gather about you when you visit our website or register to become a member, and to inform you how we comply with the requirements of the Privacy Act 1988 (Cth), including the Australian Privacy Principles. Please note that some of our Related Bodies Corporate may have different functions or specific legal requirements, and they may have separate privacy policies (in which case, this Privacy Policy will not apply to those entities). You should check each time you interact with any of our companies which policy is applicable.

1.2 This Privacy Policy also explains:

How Mi Health Services collects and holds Personal Information;
The purposes for which we collect and hold Personal Information;
How we may use that Personal Information, and to whom we may disclose it;
Our disclosures of Personal Information to entities overseas;
How you can gain access to your Personal Information and seek its correction;
How you may inquire or make a complaint about our collection, handling, use or disclosure of your Personal Information; and
How that inquiry or complaint will be handled.

1.3 “Personal Information” is broadly defined as any information or opinion about a person, or otherwise relating to a person, where that person is identified or could reasonably be identified. “Sensitive information” is a special subset of Personal Information, including information about a person’s physical and mental health (including any injuries or disabilities), as well as details about their racial or ethnic background, religious beliefs, membership of a professional or trade association or a trade union, sexual orientation, and criminal record. In this Policy, references to “Personal Information” include sensitive information.

1.4 Protecting your privacy is very important to Mi Health Services. We are committed to maintaining the security of Personal Information provided to us by individuals and organizations who use our services.

2. Definitions

2.1 The following definitions apply in this Privacy Policy:

“Account” means a member’s account with Mi Health Services that enables access to and use of our services;
“Affiliates” means Mi Health Services Related Bodies Corporate, joint ventures, or other companies under common control;
“Care Services” means the home care, disability support, and other associated services provided by Mi Health Services;
“Member” means a person or organization who establishes or seeks to establish an Account with Mi Health Services;
“Policy” means this Privacy Policy as amended from time to time;
“Privacy Act” means the Privacy Act 1988 (Cth), as amended from time to time;
“Site” means the mihealthservices.com.au website, including all subpages;
“Terms of Use” means the agreement between Mi Health Services and each Member which sets out the terms and conditions in respect to the services provided;
“User” means a Member or Visitor; and
“Visitor” means an individual who visits and browses the Site but does not create or seek to create an Account.

2.2 Unless the context provides otherwise, capitalized terms not defined in paragraph 2.1 or elsewhere in this Policy have the meanings given in our relevant Terms of Use.

3. Who does Mi Health Services collect Personal Information from?

3.1 We may collect Personal Information from:

Visitors when they visit our Site; and
Members, including Clients and Support Workers, as well as other third parties who register as Members.

4. User Consent

By submitting Personal Information through our Site (including when you register yourself or another person as a Member), you agree to the terms of this Policy on your own behalf or on behalf of the person whose information you are submitting, and you expressly consent to the collection, use, and disclosure of that Personal Information in accordance with this Policy.

5. Types of Data We Collect

5.1 The information Mi Health Services collects about you depends on how and why you access our Site and use our services.

5.2 We collect Personal Information and anonymous data, as described below.

Information You Provide to Us:

If you are a Support Worker, we will collect Personal Information from you, including but not limited to your first and last name, birth date, driver’s licence number, certification to work with vulnerable people, screening check results, criminal history, ethnicity, gender, religion, email and mailing address, phone number, work experience, and bank information for payment processing.
If you are a Client requiring Care Services, we will collect your first and last name, birth date, driver’s licence number, gender, email and mailing address, phone number, care services needed, health conditions, and credit card information for payment processing.
For other Members, similar Personal Information will be collected as outlined above.

Sensitive Information: We may collect sensitive information (including health or genetic information) when provided voluntarily by Clients or Support Workers.

Other Ways We May Collect Personal Information:

We retain information on your behalf, such as files and messages that you store using your Account.
If you provide us with feedback or contact us, we will collect your name and email address.
We also collect information you provide in messages or content uploaded to our Site.

Information Collected via Technology: To enhance your experience, we may collect information about your device and usage patterns, including IP addresses and browser types. We use cookies to identify you and improve site functionality.

6. Use of Personal Information

6.1 General Use: We may use Personal Information to:

Facilitate the creation and secure your Account;
Verify ownership of your email address;
Identify you as a User;
Improve the quality of experience on our Site;
Provide support and assistance to Members;
Send administrative notifications and marketing communications;
Monitor and moderate use of the Site;
Conduct quality assurance testing and other administrative functions.

6.2 Creation of Anonymous Data: We may create anonymous data records from Personal Information and use it for analysis and improvement of our services.

7. Disclosure of Your Personal Information

7.1 We may disclose your Personal Information as described below.

7.2 Disclosure to Other Users: We may share your Personal Information with other Members as necessary for the provision of Care Services.

7.3 External Service Providers: We may share your Personal Information with third-party service providers to facilitate our services, including background checks, payment processing, and technical support.

7.4 Disclosure of Personal Information to Overseas Entities: Your Personal Information may be transferred to third parties located outside Australia. We will take reasonable steps to protect your personal information as required by the Privacy Act.

7.5 Direct Marketing: We may use your information for marketing communications. You may opt out at any time by following the instructions provided in such communications.

7.6 Marketing on Third Party Sites: We may share your Personal Information with third parties to deliver tailored advertisements.

7.7 Affiliates and Acquisitions: We may share your Personal Information with Affiliates or during corporate acquisitions, ensuring compliance with this Policy.

7.8 Other Disclosures: We may disclose Personal Information if required by law or to protect the safety of individuals or the public.

8. Data Collection

8.1 Information collected by ad networks and other third parties may be subject to their privacy policies. We do not control their privacy practices.

9. Your Choices Regarding Your Personal Data

9.1 Choices About Marketing: You may opt out of marketing communications as described above.

9.2 Deletion of Personal Information: You may request the deletion of your Personal Information, and we will comply unless we are required to retain it by law.

10. Security of Your Personal Information

We are committed to protecting your Personal Information with industry-standard security technologies. Please notify us immediately if you suspect any unauthorized use of your Account.

11. Access to Your Personal Information

You can request access to your Personal Information by contacting us. We may refuse access if permitted by law.

12. Correction of Your Personal Information

Please notify us if you believe any of your Personal Information is incorrect. You may also update your information through your Account.

13. Complaints

If you have any complaints about our handling of your Personal Information, please contact us. We will investigate and respond within a reasonable time.

14. Changes to this Privacy Policy

We may update this Policy from time to time. Please check our Site regularly for updates.

15. Contact Information

Mi Health Services welcomes your comments or questions regarding this Policy.

Please contact us at:

Email: info@mihealthservices.com.au
Post: Po Box 60, Wyalla Plaza CPA, QLD, 4350

Version date: 01/10/2024